Values wrong or truncated

Values Wrong or Truncated

Data is showing, but values are wrong or cut off.

Issue: Values truncated

Problem: Page names showing "Customer Contact Form - Report a..." (truncated)

Cause: Values > 255 bytes are truncated

Fix:

1. Make page names shorter
2. Use abbreviations
3. Or use a prop instead (for shorter values)

Issue: Values merged incorrectly

Problem: Same page shows as two values:

• "home page"
• "Home Page"

Cause: Analytics is case-sensitive

Fix: Use processing rule to lowercase all page names

If: Page Name is set
Then: Set Page Name = lowercase(Page Name)

Issue: Page names are URLs

Problem: prop showing: "/en/product/iphone-15-pro?ref=search&campaign=summer"

Cause: Implementation is sending full URL instead of clean page name

Fix: In your data layer, send clean page name:

// WRONG
s.pageName = window.location.href;

// RIGHT
s.pageName = "Product - iPhone 15 Pro";

Issue: Event values wrong

Problem: event1 showing 0 value (should be count)

Cause: Events aren't numeric

Fix: Events can be:

• Counters: event1 = 1 (fires once)
• Numeric: event5 = 99.99 (revenue)
• Always numeric

Make sure you're sending numbers, not text:

// WRONG
s.events = "event5=purchase_amount"

// RIGHT
s.events = "event5";
s.eVar1 = "99.99"; // revenue in separate var

Issue: Segments not matching

Problem: "Mobile visitors" segment shows 0 traffic, but Mobile device type shows data

Cause: Segment container mismatch

Fix: Check your segment:

• Hit container: checks this specific hit
• Visit container: checks within a visit
• Visitor container: checks within entire visitor

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Next: Low Traffic and cardinality